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Involved In An Accident | Payments and Warranty | General Info


1) Could you provide pick up and delivery in special circumstances?
Yes. We can make the necessary arraignments at the time the appointment is made.  We can also provide pick up and delivery service of a rental.

2) If my vehicle's frame is damaged, is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

3) Can you match the paint color?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. Todays Collision Repair Center has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

4) Can I get more service work on my vehicle while it is in the Body Shop?
Yes. We can provide for you glass service (in-house), alignment service, inspection sticker service if necessary just inform us of what you may need so we will be able to make the necessary arraignments. Dealership customers also note that we can provide for you other services like taking your vehicle to the dealer for an inspections sticker, oil change or any other service work.

5) Are you open on Saturday?
Yes, 8:00AM – 12:00PM

6) What are OEM (Original Equipment Manufacture) parts?
These are the parts made by the manufacture of your car for your car. OEM are the only acceptable body parts a repair shop can use in order to preserve your factory warranty, protect your safety and assure repairs to pre-accident condition.

7) What is an "LKQ" part?
This generally refers to a "used" part. Insurance companies may figure "LKQ" parts on your vehicle if it is at least two years old or more. Our standard for "used" parts is that they must be at least as good if not better than the one that was on your vehicle before the accident. In the event our source of "LKQ" parts is not able to either find the part or find one that is acceptable we will contact the insurance company and they will have to pay for "new" parts from the manufacturer.

8) What is a "Quality Replacement" part of "Aftermarket" part?
"Quality replacement" parts or "Aftermarket" parts are nothing more than "cheap imitation parts" that some insurance companies figure on their initial estimate. Unfortunately some insurance companies slip this in their policies (in the fine print of course) and the agent somehow forgets to tell you about this up front. At Today's Collision Repair Center we will never use any "aftermarket" or "quality replacement" sheet metal, lights or bumpers in the repair of your vehicle. We will always request O.E.M. (original equipment parts) for the repairs of your vehicle.

9) If my car is leased, do I have to let me lease company know my vehicle has been in a collision?
You are responsible for the condition of your leased vehicle. When your lease is up and you turn in your vehicle the lease company will do an independent appraisal of the condition of your vehicle. Other than normal wear, if they find any body damage, counterfeit parts or improper repairs you will be assessed at that time for the cost of repairing that damage.

10) Can I wash my car?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS.
DO - Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.
DON'T - Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.

11) Can I receive an Estimate online through todayscollision.com?
Sure! Please fill out the form on our Online Scheduler.

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375 Washington Street, Malden, MA 02148 | Phone: (781) 321-6080 | Fax: (781) 321-6084
Hours: Monday-Friday 8:00am-5:30pm, Saturday 8:00am-12:00pm
(Closed Saturdays from Memorial Day to Labor Day)