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Involved In An Accident | Payments and Warranty | General Info


1) Do I have to pay a Deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy.  If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your insurance company and they will tell you whether your deductible has been waived or if you will be responsible for paying your deductible when you pick up your vehicle. Please note that if liability has not been determined and your deductible is "pending" further investigation you will still be responsible to pay your deductible at the time you pick up your vehicle.

2) Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay Today's Collision Repair Center when you pick up your vehicle.

3) What forms of payment do you accept?
Those customers that have a lien-holder on there insurance check are able to endorse the back of the check and Today's Collision Repair Center will take care of the rest with the lien-holder. We accept Visa, MasterCard, cash and personal checks are also welcome.

4) Who is responsible for the quality of repairs?
The collision repair facility is. At Today's Collision Repair Center we offer a lifetime warranty on all of our repairs.

5) Who is responsible for the Repair Bill?
The vehicle owner is. However the insurance company has a legal obligation to their insured to pay for the repairs. Generally an insured will pay their deductible and the insurance company will pay the rest to the insured unless you specifically notify the insurance you want them to pay the body shop directly. If this were so you would need to sign" Direction To Pay" which give authorization to the insurance to pay us directly.

6) Does my insurance company guarantee the repair?
In most cases, if the collision center is part of an insurance company's special program, then the insurance company will guarantee it. At Today's Collision, we guarantee it under any circumstances as long as you own your vehicle. Read more in our Warranty.

7) What kind of warranty should I ask for?
Lifetime. Any thing short of that is a lack of ability or confidence on the collision repair facilities part.

8) If there is a problem, whom should I contact?
The collision repair facility. If they are unable to satisfy your problem then contact your insurance company and ask them to intervene. If you feel you got a sub-standard repair and don’t want to deal with the repair facility anymore, bring it to us at Today's Collision Repair Center. We will assess the problem and deal with your insurance company to resolve the problem.

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375 Washington Street, Malden, MA 02148 | Phone: (781) 321-6080 | Fax: (781) 321-6084
Hours: Monday-Friday 8:00am-5:30pm, Saturday 8:00am-12:00pm
(Closed Saturdays from Memorial Day to Labor Day)