Payments and Warranty
1)
Do I have to pay a Deductible?
The amount of deductible
that you will be responsible for is determined by your insurance policy.
If you carry broad collision, and you were not at fault, your insurance company
most likely will waive your deductible. Insurance companies determine fault
by your account of the accident when you make the claim, and by reviewing the
accident report filed with the police department. If you aren't sure about your
deductible, you can call your insurance company and they will tell you whether
your deductible has been waived or if you will be responsible for paying your
deductible when you pick up your vehicle. Please note that if liability has
not been determined and your deductible is "pending" further investigation you
will still be responsible to pay your deductible at the time you pick up your
vehicle.
2) Who do
I pay my deductible to?
If your deductible is not waived, it will be your responsibility
to pay Today's Collision Repair Center when you pick up your vehicle.
3)
What forms of payment do you accept?
Those customers that have a lien-holder on there insurance
check are able to endorse the back of the check and Today's Collision Repair
Center will take care of the rest with the lien-holder. We accept Visa, MasterCard,
cash and personal checks are also welcome.
4) Who is
responsible for the quality of repairs?
The collision repair facility is. At Today's Collision
Repair Center we offer a lifetime warranty on all of our repairs.
5) Who is
repsonsible for the Repair Bill?
The vehicle owner is. However the insurance company
has a legal obligation to their insured to pay for the repairs. Generally an
insured will pay their deductible and the insurance company will pay the rest
to the insured unless you specifically notify the insurance you want them to
pay the body shop directly. If this were so you would need to sign" Direction
To Pay" which give authorization to the insurance to pay us directly.
6) Does
my insurance company guarantee the repair?
In most cases, if the collision center is part of an
insurance company's special program, then the insurance company will guarantee
it. At Today's Collision, we guarantee it under any circumstances as long as
you own your vehicle. Read more in our Warranty.
7) What
kind of waaranty should I ask for?
Lifetime. Any thing short of that is a lack of ability
or confidence on the collision repair facilities part.
8) If there
is a problem, whom should I contact?
The collision repair facility. If they are unable to
satisfy your problem then contact your insurance company and ask them to intervene.
If you feel you got a sub-standard repair and don’t want to deal with the repair
facility anymore, bring it to us at Today's Collision Repair Center. We will
assess the problem and deal with your insurance company to resolve the problem.